Welcome to
MyGateway
The centralized, safe and secure way to request and pay for Government services. Access Services
Collect Your Documents in
One Location
Learn More
Renew
your e-Passport
Learn More
Renew
your Driver’s Licence
Learn More
(Police Certificate) Request a Police Character Reference Learn More

MyGateway is the centralized, secure way to request and pay for a range of online services
from the Government of The Bahamas.

Register on MyGateway

Join thousands of Bahamians who have registered on MyGateway to request and pay for a variety of government services online. It’s easy, fast and convenient. Registration is currently available only to Bahamian citizens, 18 years old or older, born and residing in The Bahamas.

 Safe & Secure

Your data is private and safe. Payments are secure through the Government of The Bahamas’ cashless payment system.

Centralized

A one-stop-shop to request Government services and a centralized pickup location for your documents.

Less Paperwork

Eliminate the need to repeatedly upload documentation when requesting services.

Tracking

Receive a confirmation of your request and an alert when the document is ready.

Receive a confirmation of your request and an alert when the document is ready.

Did you know you could request certified copies of birth, death and marriage certificates online?

Collect all your documents at the convenient Centralized Collection Centre.

Improving Government Services Through Digital Transformation

The Government of The Bahamas through the Inter-American Development Bank has undertaken the investment of $30 million in digital transformation to increase The Bahamas’ global competitiveness. The objectives of this groundbreaking, 5-year project include placing 200 Government services online, strengthening cybersecurity, developing a national ICT strategy, and improving and increasing the use of ICT in the Public Service. This initiative will include partnerships with the private sector and corporations and will positively impact the customer experience when conducting business with the Government.

Partners

Passport Photograph Specifications:
  • The photograph should be no more than six (6) months old at the time of the application.
  • The photograph should be 2×2 inches at 600 dpi.
  • The photograph should be in colour with a plain white or an off-white background.
  • No selfies.
  • Photographs must show a neutral facial expression, the applicant must not be smiling and the        mouth must be closed.  
  • Makeup should be neutral and jewelry modest.
  • The photograph must show a full face view; the applicant must be facing the camera directly.
  • Hairline and ears must be visible and not covered.
  • Covering of the head is prohibited unless for medical or religious purposes and a formal written request is presented to and approved by the Passport Office.
  • The applicant’s clothing should be in colour with his/her shoulders covered.
  • The applicant’s clothing must not bear any form of military or civil servant badges or ornaments.
  • Applicants may request photo labs to provide a digital copy of the photograph using one of the following options: e-mail, CD or USB.
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Initially, the Centralized Collection Centre will enable the collection of documents from the Road Traffic Department and the Registrar General’s Office for the services of renewing or replacing a driver’s licence, renewing a learner’s permit, and requesting certified copies of birth, death and marriage certificates. Additional documents for collection will be included in the coming weeks. All documents must be collected in person and one form of a government-issued identification must be provided for verification. 
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Nationality
  • Bahamian citizens, 18 years old or older, residing in The Bahamas or abroad

Business Licence
  • The applicant must currently possess a business licence

Sales Turnover
  • Must have a turnover of less than 5 million dollars per annum
  • Should applicant be a limited company, please give the name(s) of beneficial shareholders

Application and Approval Period
  • The applicant is allowed exemption within a one year period.
  • Applicants approved for the exemption on items within the period of one year may not apply for the same items until the following year. i.e. One-time approval within a one year period.

Supporting Documents 
  • Applicants must provide the following support documents: business national insurance number, tax compliance certificate, business licence number, invoice, income statements
  • Once approved, the applicant can then use the exemption document (certificate) to present to customs.
  • If rejected, the applicant is required to pay the normal duties stipulated by the Customs Department.
  • Documents and items are also subject to physical inspections and review by the Revenue Section.

Start-up Business Exemptions
  • First Time Inventory - There is a limit on a first time inventory. Only startup businesses are eligible for exemption.
  • Inventory may be granted to existing businesses if opening a new or secondary location
  • Equipment/Machinery must to relate to the business

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Nationality
  • Bahamian citizens, 18 years old or older, residing in The Bahamas or abroad

Exemption Period
  • Applicants have up to two years to claim approved concessions. This exemption is available for two years, ending in December 2023.

Location & Prerequisites
  • Applicants must be approved for government service lots throughout The Bahamas.

Frequency of Application
  • Applicants may apply only once for building supplies and furniture on the initial application. Furniture concessions will be approved subject to receipt of the occupancy certificate.

Supporting Documents
  • Applicants must provide the following support documents: 
  • Passport 
  • NIB card 
  • Government land approval letter 
  • Stamp or certification from the Department of Housing 
  • Architectural plan 
  • Copy of invoice(s) or quote 
  • Copy of location/site plan from the Department of Housing

Terms and Conditions
  • The value of furniture and appliances will be equal to the amount of rooms in the house, likewise for appliances per room/per household. They are subject to inspection and review.
  • Applications without the required attachments will be considered incomplete. 
  • Applicants have up to 30 days after submission to provide the relevant information. 
  • If rejected, the applicant is required to pay the normal duties stipulated by the Customs Department.
 

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Nationality
  • Bahamian citizens, 18 years old or older.
Location
The business must operate in qualifying locations and on a qualifying island. 
Qualifying islands are:  
Ragged Island, San Salvador, Rum Cay, Cat Island, Long Island, Mayaguana, Inagua, Crooked Island, Acklins, Long Cay and Andros.
The applicant does not have to be a resident to apply but exemption items must remain in the islands specified or in the approved zone. 

Supporting Documents
Individuals
Individual applicants must provide the following support documents: 
  • Valid passport or voters card
  • NIB Card
  • Copy of invoice(s) or quote
  • The value of furniture and appliances must be equal to the amount of rooms in the house, likewise for appliances per room/per household. They are subject to inspection and review.

Once approved, the applicant may use the exemption document (certificate) to present to customs.

Businesses 
Business applicants must provide the following support documents: 
  • Valid business licence 
  • Business NIB number 
  • Invoice(s) or quote

Terms and Conditions
  • There is no minimum turnover rate for businesses to qualify.
  • If rejected the applicant is required to pay the normal duties stipulated by the customs department.  
 

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Nationality
  • Bahamian citizens, 18 years old or older.
Location
Business must operate in the qualifying locations on qualifying islands. Qualifying islands include Abaco and Grand Bahama.
The applicant does not have to be a resident to apply but exemption items must remain in the islands specified or in the approved zone.

Supporting Documents
Individuals
Individual applicants must provide the following support documents: 
  • Valid passport or voters card
  • NIB Card
  • Copy of invoice(s) or quote

Terms and Conditions
  • The value of furniture and appliances must be equal to the amount of rooms in the house, likewise for appliances per room/per household. They are subject to inspection and review.
  • Once approved the applicant may use the exemption document (certificate) to present to Customs.
Businesses 
Business applicants must provide the following support documents: 
  • Valid business licence 
  • Business NIB number 
  • Invoice(s) or quote

Terms and Conditions
  •  There is no minimum turnover rate for businesses to qualify
  • Businesses may subject to inspection and review
  • Once approved, the applicant may use the exemption document (certificate) to present to Customs.
  • If rejected the applicant is required to pay the normal duties stipulated by the customs department.
 

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Nationality
• Applicants must be Bahamian citizens

Residency
  • • Applicants must be resident in The Bahamas.
  • Family Island residents can apply
  • This home must be your primary residence

Professional
  • For the purposes of this project, a professional is “someone who is accomplished in his or her field, sufficient independently to sustain a mortgage or the financial responsibility for a residential dwelling in the community”.

First –time homeowner
  • The applicant must be a first-time homeowner.

Age Requirement
  • The applicant(s) must be 18 to 45 years old at the time of application.
Financial Suitability
  • The applicant (s) must show proof that he or she can qualify for a loan from a financial institution to purchase and build on their property if chosen; or,
  • The applicant (s) must provide a letter from a financial institution stating that they currently hold the required cash and have the regular income needed to purchase the property, build and maintain the building.
  • The government will not be providing guarantees for mortgages.

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